According to Gartner, 89% of companies will compete mainly on the customer experience they provide. Delivering a consistent, yet differentiated experience is the goal. Today’s customers expect a personalized, quick, and reliable experience.
It is impossible to merely meet the expectations of your customers. You either exceed those expectations, or you fall short. Smart businesses find ways to take care of the their customers. They do the little things beyond the transaction that give customers a reason to come back and bring their friends.
How are you adding value or making it easy for customers? Dive deeper into customer experience.
– Stan Phelps, 9 Inch Marketing